Frequently Asked Questions

Click Create Account in the top-right navigation, fill in your details and verify your email with the one-time code we send you. Where available, you can also sign up or sign in instantly with your Google account. Once verified, you can browse, buy and post listings straight away.

Yes. When the option is available, you'll see a "Continue with Google" button on the login and signup pages. We use only the verified email and name from your Google account to create or link your account — your password and bank details are never shared with Google.

Check your spam or promotions folder first. The code expires after 10 minutes — use the resend link on the verification screen to request a fresh one. Still stuck? Contact support.

Use a strong password and enable two-factor authentication (2FA) in Settings. We also rate-limit login attempts and lock out banned accounts automatically.

The verified badge is awarded by our team to sellers who meet our trust criteria. Keep your listings accurate, complete orders promptly and build up positive reviews — verified sellers are reviewed on a case-by-case basis.

When you use the Secure Buy button on a product or service, your payment is held by Oletrak through Paystack while the seller fulfils the order. The money is only released to the seller after you confirm receipt (and the cooling window passes). If the deal falls through, you can cancel for a refund.

Confirming receipt starts a cooling-off window (by default 72 hours). During this window you can still cancel for a full refund. Once the window passes, the funds are automatically released to the seller.

Open My Orders in your dashboard. Every Secure Buy purchase shows a timeline: Paid → Shipped → Delivered → Completed. The seller marks the order as shipped (with an optional tracking note) and you confirm receipt when it arrives.

If you don't confirm, the funds are automatically released to the seller after the maximum hold period (by default 14 days). If something went wrong, open a dispute before then so our team can review it.

You can cancel and request a refund while the payment is held or during the cooling window. Once funds have been released, a refund is only possible through a dispute — open one from your Orders or Payments page, describe the issue, and our team will review the evidence and decide.

Yes — Paystack supports card and mobile-money payments in GHS. You'll see the available options in the Paystack checkout window.

Go to Sell Item or Post Service in your dashboard, fill in the details, upload photos and submit. Your listing goes into a moderation queue and appears on the marketplace once approved.

Boosting pins your listing to the top of search and category results for 7 or 30 days. The price is set by the platform and shown before you pay — you can boost any active product, service or institution from your dashboard.

Add your bank or mobile-money payout account in Settings → Payout account. Our team verifies it, and when buyers confirm receipt (and the cooling window passes) the payout is transferred to you, minus the platform commission. Track everything on the Payments page.

Yes — from your dashboard, open the listing and choose Mark as sold. This records the sale for your growth charts and removes it from public listings.

A platform commission is deducted from each Secure Buy and booking payout. Boosts and job postings have their own flat fees, all displayed before you confirm payment.

Promotions are the banners on the marketplace homepage and at the top of the products, services and institutions sections. They are managed by the Oletrak team to highlight campaigns, seasonal deals and seller offers. Some promotions are payment-gated memberships — you pay a one-time join fee to unlock the benefit (for example wholesale pricing). If you would like your listing featured, contact support.

Sellers can create coupon codes that give buyers a discount at checkout — enter the code on the checkout page and the discount is applied to your total before you pay. Referrals work the other way: share your invite link, and when someone you invited completes their first payment, a reward is added to your referral wallet and can be used towards your next order.

Some sellers offer bulk or wholesale prices with a minimum order quantity and tiered rates. Wholesale offers are marked on the listing with their minimum quantity and price tiers, so you can see exactly what you pay before ordering.

Your dashboard shows listing analytics — views, inquiries, saves, sales and ratings — plus a weekly report you can have emailed to you. Deeper trends live on the Analytics page.

Browse institutions on the marketplace, pick a room and send a booking request. Once the owner approves, you pay to secure the booking — funds are held and released to the owner when you confirm the stay is complete.

Yes — cancel from your Bookings page and the guest (or you, if you're the guest) is refunded. Once funds have been released, refunds are handled through the dispute process.

Rooms can carry a deposit percentage, a discount code for savings, and a cancellation policy (flexible, moderate or strict). These are set by the owner and shown on the room's detail page before you book.

Create the job under My Jobs → Post a Job, then pay the one-time posting fee through Paystack. Once paid, the job goes live immediately for job seekers.

Open any job from the marketplace and submit your application. Employers see and respond to applications from their dashboard — keep an eye on your Applications page for status updates.

No. Oletrak only connects employers and job seekers. Any employment relationship is formed directly between you and the employer, and is governed by your own agreement.

Use the report button on any listing, review or profile. Reports are rate-limited to prevent abuse and are reviewed by our moderators, who can remove content and suspend accounts.

Every product, service and job has a message option. Your conversations live in Messages, and you'll see read receipts so you know when the seller has seen your message.

Never pay outside the platform. Payments made directly to sellers are not covered by Secure Buy protection. If a seller asks you to pay them directly, stop the conversation and report it — this is a common sign of a scam.

Oletrak maintains a list of abusive and prohibited words. Content containing them is blocked automatically — you'll see a warning as you type so you can rephrase.

If enabled in Settings, we send a daily or weekly summary of marketplace activity and news, a weekly report of how your listings performed, and browser notifications for messages, orders and offers. Transactional messages (payment receipts, delivery codes, password resets) always arrive because they are part of the service. Everything optional can be switched off or re-tuned at any time — no spam, ever.